FAQs
GENERAL QUESTIONS
What is DVF known for?
DVF is known for its iconic wrap dress, which revolutionized women’s fashion by offering style, comfort, and versatility. The brand celebrates individuality and empowers women through timeless designs.
Where are DVF products made?
DVF products are crafted with care and precision in various locations around the world, ensuring high-quality craftsmanship and attention to detail.
SHOPPING & ORDERING
How do I place an order?
You can place an order online by browsing our collection and adding your favorite items to your cart. Proceed to checkout to complete your purchase.
What payment methods do you accept?
We accept major credit cards, including Visa, Mastercard, American Express, and PayPal for your convenience.
Do you offer gift cards?
Yes, we offer gift cards that can be used for any purchase on our website. They make the perfect gift for any occasion.
SHIPPING & DELIVERY
What are your shipping options?
We offer standard and express shipping options. Delivery times vary depending on your location and the shipping method selected.
Do you ship internationally?
Yes, we ship to many countries worldwide. Shipping fees and delivery times may vary based on the destination.
Can I track my order?
Yes, once your order is shipped, you will receive a tracking number to monitor its delivery status.
RETURNS & EXCHANGES
What is your return policy?
We accept returns within a specified period from the delivery date. Items must be unworn, with tags attached, and in their original condition.
How do I initiate a return?
To initiate a return, visit our website and follow the instructions under the Returns section. You will receive a confirmation once your return is processed.
Do you offer exchanges?
Yes, we offer exchanges for a different size or color, subject to availability. Please check our website for detailed instructions.
PRODUCT CARE
How should I care for my DVF garments?
Each product comes with care instructions. We recommend following them to maintain the quality and longevity of your items.
Can I wash my wrap dress?
Most wrap dresses can be hand-washed or dry-cleaned. Refer to the care label for specific instructions.
CUSTOMER SERVICE
How can I contact customer service?
For any inquiries, please reach out through our website’s Contact Us page. Our team is happy to assist you.
Do you have a loyalty program?
Yes, we offer a loyalty program with exclusive benefits for our members. Sign up on our website to enjoy rewards and special offers.
STORES & EVENTS
Do you have physical stores?
Yes, we have stores in select locations. Visit our website for more details on store addresses and opening hours.
Do you host events?
We occasionally host events and trunk shows. Stay updated by checking our website or subscribing to our newsletter.
SUSTAINABILITY
Is DVF committed to sustainability?
Yes, we are dedicated to sustainable practices, including responsible sourcing and eco-friendly materials, to reduce our environmental impact.
Do you use sustainable packaging?
We strive to use recyclable and minimal packaging to support environmental conservation efforts.
Still have questions?
Feel free to explore our website for more information or contact our customer service team for assistance.